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Shipping and Delivery Information

Map showing which countries we ship to

Delivery to your country

Our shipping policy

Where we ship from

All our orders are dispatched from our store in Marbella, Spain.

Shipping destinations

We currently ship to the countries listed on this page. If your country is not currently available, it may be due to courier restrictions, customs regulations, or temporary service limitations.

Some categories have a narrower delivery area: machine-made and semi-hand-made rugs are delivered only within the European Union, and beds only within Spain. Handmade rugs, shoes and gloves ship to every destination listed above.

Shipping costs

Shipping is free to every destination we deliver to — see the country table above.

Currency

All prices are displayed and charged in Euros (EUR) for all customers.

Taxes

All prices shown include applicable tax. The price displayed at checkout is the final price — there is no additional tax, VAT, or other charge collected upon delivery.

Customs, duties and taxes

We will pay for international shipment customs, import duties and taxes ourselves. These charges are not the responsibility of the customer. Customers are responsible for ensuring that imported products comply with local laws and regulations in their destination country.

Delivery address

Please ensure your shipping address is complete and correct. We do not accept responsibility for delays or failed deliveries which occur due to outdated, incorrect or incomplete address information. If you notice an error after placing your order, please let us know as soon as possible — we can update the address only before the order has been dispatched.

Delivery times

Estimated delivery times vary depending on the destination country, the selected shipping method, customs processing, and local courier services. Certain remote or restricted destinations may incur longer delivery times or additional customs processing, as noted in the table. Delivery estimates provided during checkout are approximate and should not be considered guaranteed delivery dates.

Handling times

Orders are processed by us and dispatched within 0–1 business days of purchase.

Order cut-off times

Orders placed before 17:00 (GMT+1, Central European Time, Madrid) qualify for same-day dispatch, where handling time allows. Order fulfilment runs Monday to Friday — orders placed on a Saturday or Sunday begin processing the following Monday.

Tracking

Tracking information will be provided once your order has been dispatched. There may be a delay between receiving shipping confirmation and being supplied tracking information.

Split shipments

In certain circumstances, large orders or orders containing products stored in different locations may be shipped in multiple packages. If this occurs, you will receive separate tracking information for each shipment where available.

Lost or damaged shipments

If your package arrives visibly damaged, we recommend documenting the condition of the parcel before opening it. If your shipment appears to be lost or arrives damaged, please contact our customer support team with your order number and any relevant photographs or supporting information.

Change of address

You may request a change to your delivery address at any time before your order is dispatched by contacting info@yourcarpet.com with your order number. Once an order has been dispatched, we are unable to redirect it — act promptly if you notice a problem with the address provided.

Order cancellation

You may cancel your order free of charge at any time before it has been dispatched, by contacting info@yourcarpet.com with your order number. Once an order has shipped, it cannot be cancelled; EU customers retain their statutory right to return a ready-to-ship item after delivery — see our Returns & Exchanges Policy. Custom-size commissioned carpets cannot be cancelled once production has begun; see the Returns & Exchanges Policy for more details.

Contact Us

If anything above is unclear, or you need more information:

Trading Name
YourCarpet.com / Magic Carpets
Legal Entity
The Magic Carpets Company S.L.
Business Registration Number
B04941183
VAT Number
ESB04941183
Registered / Trading Address
Av. Luis Braille 18, 29670 Marbella, Málaga, Spain
Email
info@yourcarpet.com
Phone
+34 644 529 368
Support Hours
Mon–Fri 10:00–20:00, Sat 10:30–15:00, Sun closed (CET/CEST, Madrid time)
Response Time
Within 1 business day
Website
yourcarpet.com

List of countries we ship to:

Currently shipping to 134 countries worldwide.