Frequently Asked Questions

The questions our customers ask most, answered in full. Search below to find yours — and if it isn't here, we are one message away.

• Do you buy second hand carpets?

  No — buying in second-hand rugs is not a service we offer. Some second-hand furniture stores in the area do buy used carpets; a quick online search or local community groups can point you to them.

• What types of carpets do you sell?

  Only one-of-a-kind, hand-knotted and hand-woven pieces — we stock no machine-made rugs, nothing tufted, and no fitted carpet. Most of the Persian rugs for sale here come from Iran's three weaving traditions: finely knotted city rugs such as Tabriz, Kashan, Nain and Isfahan, woven in workshops from a drawn design; bolder, mostly geometric village rugs such as Heriz and Bakhtiari; and tribal rugs woven from memory on portable looms — Baluch, Gabbeh, and the Turkoman rugs the trade calls Bokhara. Alongside them come oriental rugs from Nepal, Pakistan and India, and flat-woven kilims and sumaks with no knotted pile. The great majority are pure wool, the rest silk or wool-and-silk, in sizes from small mats and runners up to living-room formats. The whole collection is in our carpet catalogue.

• How can I tell if a Persian rug is authentic?

  An authentic Persian rug is one hand-knotted or hand-woven in Iran; a rug hand-knotted elsewhere to a Persian design is an oriental rug, not a Persian one. Turn the rug over: on a hand-knotted rug the back feels like natural fibre, with no canvas, latex or glue; every knot shows, and the pattern is almost as clear as on the front. A machine-made back is usually synthetic and evenly gridded. The fringe of a hand-knotted rug is the foundation's own threads, rarely perfectly even; one sewn on points to machine work — or, on an old rug, a repair. A slightly asymmetric design and a width that varies a little are marks of the hand, most of all in village and tribal rugs. An honest listing says where a rug was made: ours give the country and region wherever they are known, and many show the back. A certificate of authenticity can be added in the cart. Our guide to telling hand-knotted from machine-made rugs illustrates the differences.

• How much is a Persian rug?

  What a hand-knotted rug costs comes down to labour, material, knot density and age. Every knot is tied by hand, so a larger or more finely woven rug means months — sometimes years — at the loom. Wool is the classic material; silk, slower to weave and harder to source, costs more. Knot density raises the price where the design calls for it — an intricate floral pattern needs a fine weave, while a bold geometric rug can be excellent at a modest count. Age sets the lane: a new rug carries today's labour and material costs, a piece a few decades old often costs less than comparable new work when its condition is sound — even wear, no repairs, no colour run — and genuine antiques of a hundred years or more, when rare and artistic, command the highest prices. Before you buy a Persian rug, compare a few side by side: every piece in our carpet catalogue is priced individually, delivery is free, and the price shown is the price you pay.

• Do you offer carpet cleaning services?

  Yes — professional rug cleaning at our Marbella workshop, for pieces bought from us or elsewhere, with methods tailored to each rug's material and construction. See our carpet cleaning service for pricing and scheduling.

• How often should a rug be professionally washed?

  For a hand-knotted rug, plan for a full professional wash about every 5 years — every 3–4 in a hallway or entrance, up to every 10 in a quiet room. It is a job for a specialist rug washer rather than a dry cleaner. Book one sooner if a stain has resisted first aid at home, and before the rug is stored for a year or more. Regular vacuuming and an occasional light clean in between keep it fresh and let the next wash wait longer. The details are in our guide to periodic deep cleaning.

• What is your return policy?

  Ready-to-ship rugs — every rug listed on this website with its own reference number — can be returned within 30 days of delivery if you are in the European Union, with return shipping on us, provided the rug comes back in its original condition. Outside the EU we do not accept change-of-mind returns, but items that arrive damaged, incorrect, or significantly different from their description are covered everywhere. Custom-size carpets cannot be returned anywhere, as they are made to your measurements. Full details are in our returns policy. We recommend keeping the packaging until you are certain you are happy with your rug.

• Do you offer installation services?

  Yes — professional carpet installation, available only for carpets purchased from us. Fees depend on area size, complexity, and extras such as furniture moving or old carpet removal — contact us for a quote.

• Which countries do you ship to?

  We ship across Europe and worldwide, and shipping is free to every destination we deliver to. Our shipping and delivery page shows every country on an interactive map, with estimated delivery times.

• Do I have to pay customs or import duties on international orders?

  No. Orders delivered within the EU incur no customs charges at all, and for all other destinations we cover the import duties and taxes ourselves, so your order clears customs with nothing extra to pay on delivery. See our shipping and delivery page for delivery areas and estimated timelines.

• What payment methods do you accept?

  Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal and Amazon Pay, alongside local methods such as iDEAL, Bancontact, Przelewy24, Satispay, MB WAY and SEPA Direct Debit — which of them appear at checkout depends on your country and currency. Every payment is processed securely by Stripe, and we never see or store your full card details. The complete list is in our payment policy.

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal