Frequently Asked Questions

The questions our customers ask most, answered in full. Search below to find yours — and if it isn't here, we are one message away.

• Do you buy second hand carpets?

  No — we sell new carpets only. Some second-hand furniture stores in the area do buy used carpets; a quick online search or local community groups can point you to them.

• What types of carpets do you sell?

  We sell handmade oriental rugs, machine-made carpets, area rugs, runners, and wall-to-wall carpeting, in wool, silk, cotton, synthetic fibers, and blends — options for every taste, room, and budget. The whole collection is in our carpet catalogue.

• Do you offer carpet cleaning services?

  Yes — professional cleaning for carpets bought from us or elsewhere, with methods tailored to each carpet's material and construction. See our carpet cleaning service for pricing and scheduling.

• What is your return policy?

  Ready-to-ship rugs — every rug listed on this website with its own reference number — can be returned within 14 days of delivery if you are in the European Union, provided the rug comes back in its original condition. Outside the EU we do not accept change-of-mind returns, but items that arrive damaged, incorrect, or significantly different from their description are covered everywhere. Custom-size carpets cannot be returned anywhere, as they are made to your measurements. Full details are in our returns policy. We recommend keeping the packaging until you are certain you are happy with your rug.

• Do you offer installation services?

  Yes — professional carpet installation, available only for carpets purchased from us. Fees depend on area size, complexity, and extras such as furniture moving or old carpet removal — contact us for a quote.

• Which countries do you ship to?

  We ship across Europe and worldwide, and shipping is free to every destination we deliver to. Our shipping and delivery page shows every country on an interactive map, with estimated delivery times. A few categories travel less far: machine-made and semi-hand-made rugs are delivered within the European Union only, and beds only within Spain.

• Do I have to pay customs or import duties on international orders?

  No — we cover all import duties and taxes, so your order clears customs with nothing extra to pay on delivery. See our shipping and delivery page for delivery areas and estimated timelines.

• What payment methods do you accept?

  Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal, alongside local methods such as Bancontact, Przelewy24 and SEPA Direct Debit — which of them appear at checkout depends on your country and currency. Every payment is processed securely by Stripe, and we never see or store your full card details. The complete list is in our payment policy.

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal